Ever wished for a tool that would auto-generate accurate responses to your customer support tickets? That’s where Deskhero’s ‘Suggested Replies’ comes into play. Our AI-driven system provides pre-determined responses based on the content of incoming tickets. Think of it as having a knowledgeable assistant ready to offer the perfect response!
Why do I need this?
Responding to customer queries efficiently and accurately is a key aspect of providing excellent customer service. However, manual responses can be time-consuming, especially when dealing with a large volume of tickets.
Our ‘Suggested Replies’ function expedites this process. By analyzing the context of incoming tickets, our system provides highly relevant responses. Not only does this feature save time, but it also enhances consistency and accuracy, helping you maintain a high level of service quality.
For example, when a customer asks, “How do I reset my password?”, our system will automatically suggest a response that guides them through the password resetting process. The response is based on the vast knowledge bank we have amassed from previous tickets, your knowledge base articles, uploaded files, and scraped website content.
How do I use it?
Using ‘Suggested Replies’ is incredibly simple:
- Log into the Deskhero web app.
- Navigate to the incoming tickets.
- Open a ticket, and next to the reply input box, you’ll find a pre-generated ‘Suggested Reply.’
- You can either send this reply as it is or tweak it as needed.
‘Suggested Replies’ is like having an AI-powered co-pilot, ready to assist at a moment’s notice. Cut down your response times, improve service consistency, and deliver faster solutions to your customers with Deskhero. Your support team has never been more efficient!
