This Acceptable Use Policy (“Policy“) outlines the rules and guidelines for the use of Deskhero AB’s (“we,” “us,” or “our“) Software-as-a-Service (SaaS) platform (“Service“) by Users (“you” or “User“). By accessing or using the Service, you agree to comply with this Policy and our Terms and Conditions.
1. Purpose
The purpose of this Policy is to ensure the proper use of the Service by all Users, to protect the integrity, security, and reliability of our Service, and to comply with applicable laws and regulations.
2. Prohibited Activities
Users shall not use the Service to:
2.1 Illegal Activities
- Engage in any activities that violate any applicable local, national, or international laws or regulations.
- Promote, facilitate, or instruct others to engage in illegal activities.
2.2 Unauthorized Access and Security Violations
- Attempt to gain unauthorized access to any systems, networks, or data.
- Bypass or breach any security or authentication measures.
- Interfere with or disrupt the integrity or performance of the Service or data contained therein.
2.3 Harmful Content
- Upload, transmit, or distribute any viruses, worms, malware, or any other harmful or destructive code.
- Launch any form of denial-of-service (DoS) attack or distributed denial-of-service (DDoS) attack.
2.4 Infringement of Intellectual Property Rights
- Upload, transmit, or distribute any content that infringes upon any intellectual property rights or proprietary rights of any party.
2.5 Harassment and Abuse
- Engage in any form of harassment, discrimination, abuse, or threatening behavior towards others.
- Transmit or post any content that is defamatory, obscene, offensive, or otherwise objectionable.
2.6 Spam and Unsolicited Communications
- Send unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative messages.
2.7 Data Privacy Violations
- Collect, process, or disclose personal data in violation of applicable data protection laws, including the GDPR.
- Share or distribute any personal data without proper authorization.
2.8 Misrepresentation and Fraud
- Impersonate any person or entity or misrepresent your affiliation with a person or entity.
- Engage in fraudulent activities or schemes.
3. User Responsibilities
3.1 Account Security
- Maintain the confidentiality and security of your account credentials.
- Notify us immediately of any unauthorized use of your account or any other breach of security.
3.2 Compliance with Policies
- Comply with all applicable policies, including this Acceptable Use Policy, the Privacy Policy, and any additional guidelines provided.
3.3 Reporting Violations
- Report any suspected violations of this Policy to us at support@deskhero.com.
4. Enforcement
4.1 Investigation of Violations
- We reserve the right to investigate any suspected violations of this Policy.
4.2 Actions Upon Violation
- If we determine that a User has violated this Policy, we may take actions including, but not limited to:
- Issuing a warning.
- Suspending or terminating access to the Service.
- Reporting to law enforcement authorities if required.
4.3 No Liability
- We shall not be liable for any damages resulting from any action taken in response to violations of this Policy.
5. Updates to This Policy
5.1 Changes to the Policy
- We may update this Acceptable Use Policy from time to time. We will notify Users of significant changes by:
- Sending an email to the registered email address.
- Displaying a notice upon next sign-in to the Service.
5.2 Acceptance of Changes
- Continued use of the Service after changes have been made constitutes acceptance of the updated Policy. If you do not agree to the changes, you may terminate your account.
6. Contact Information
For any questions or concerns regarding this Acceptable Use Policy, please contact us at:
- Email: support@deskhero.com
- Address: Deskhero AB, KIVRA: 559415-4170, 106 31, Stockholm, Sweden