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Cookie Policy (CP)

Cookie Policy (CP)

Effective Date: October 1, 2024

1. Introduction

This Cookie Policy explains how Deskhero AB (“we,” “us,” or “our“) uses cookies and similar technologies on our Software-as-a-Service (SaaS) platform (“Service“). It should be read in conjunction with our Privacy Policy.

2. Definitions

  • Client: A business or entity that has entered into an agreement with us to use the Service.
  • User: An employee or agent of the Client who is authorized to use the Service.
  • Client’s Customer: An individual who interacts with the Client through the Service.
  • Cookies: Small text files stored on a User’s device when accessing the Service.
  • Personal Data: Any information relating to an identified or identifiable natural person.

3. What Are Cookies and Similar Technologies?

Cookies and similar tracking technologies are used to enhance the User experience by storing certain information on your device. These technologies may include:

  • Cookies: Small data files stored in your browser.
  • Web Beacons: Small graphic images or other web programming code.
  • Local Storage: Data stored locally on your device.

4. Types of Cookies We Use

4.1 Necessary Cookies

These cookies are essential for the operation of the Service and enable core functionalities such as security, network management, and accessibility. They cannot be disabled in our systems.

  • Examples: Session cookies, authentication cookies.

4.2 Analytical Cookies

These cookies help us understand how Users interact with the Service by collecting and reporting information anonymously.

  • Examples: Google Analytics.

4.3 Functional Cookies

These cookies enable the Service to provide enhanced functionality and personalization.

  • Examples: User preference cookies.

5. How We Use Cookies

We use cookies to:

  • Authenticate Users: Verify User identity when logging in.
  • Enhance Security: Protect User accounts and data.
  • Improve Performance: Monitor and improve the Service.
  • Analyze Usage: Understand how Users interact with the Service.

6. Third-Party Cookies

We may use third-party service providers that set cookies on our behalf to deliver services they provide. These include:

6.1 Google Analytics

  • Purpose: Web analytics to help us understand how the Service is used.
  • Data Collected: Usage data, anonymized IP addresses.
  • Opt-Out: Users can opt out by installing the Google Analytics Opt-out Browser Add-on.

6.2 Other Third-Party Services

  • Stripe
    • Purpose: Payment processing.
    • Data Collected: Payment information, transaction details.
    • Privacy Policy: Stripe Privacy Policy.

7. Managing Cookies

7.1 Cookie Preferences

Users can manage their cookie preferences through the Cookie Settings panel available in the Service.

  • Accessing Cookie Settings: Navigate to your account settings within the Service and select “Cookie Preferences.”

7.2 Browser Settings

Users can control cookies through their browser settings:

Please note that disabling certain cookies may affect the functionality of the Service.

8. Consent

We obtain consent from Users where required by applicable laws, such as for the use of non-essential cookies.

  • Withdrawal of Consent: Users can withdraw consent at any time by changing their cookie preferences in the Cookie Settings panel.

9. Changes to This Cookie Policy

9.1 Notification of Changes

We may update this Cookie Policy from time to time. We will notify Clients and Users of significant changes by:

  • Sending an email to the registered email address.
  • Displaying a notice upon next sign-in to the Service.

9.2 Acceptance of Changes

Continued use of the Service after changes have been made constitutes acceptance of the updated Cookie Policy. If you do not agree to the changes, you may adjust your cookie preferences or discontinue use of the Service.

10. Contact Information

For any questions or concerns regarding this Cookie Policy, please contact our Data Protection Officer (DPO):

  • Name: Klas Karlsson
  • Email: dpo@deskhero.com
  • Phone: +46 70 601 13 22

11. Additional Information

For more details on how we process Personal Data, please refer to our Privacy Policy.

By using the Service, Clients and Users acknowledge that they have read and understood this Cookie Policy.