Scholarly Insights receives numerous queries related to academic research, journal submissions, and access to publications. To address these, they use Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files.
The AI uses OpenAI Embeddings from these files to create comprehensive and informative articles that answer common queries. This not only improves the quality of their knowledge base but also reduces the load on their customer support team.
Furthermore, Scholarly Insights uses Deskhero's AI to enhance the search functionality on their platform. The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to provide accurate and relevant search results.
Scholarly Insights also uses Deskhero's custom fields and user groups features to personalize the user experience. The AI helps in segmenting users based on their preferences and providing them with tailored content and support.
By leveraging Deskhero's AI capabilities, Scholarly Insights has significantly improved their customer service and user satisfaction.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from Word, PowerPoint, and PDF files to generate comprehensive and informative knowledge base articles.
How does Deskhero's AI enhance the user experience?
The AI helps in segmenting users based on their preferences and providing them with tailored content and support.
Can Deskhero's AI improve search functionality?
Yes, the AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to provide accurate and relevant search results.
* This article provides an example of how a fictive company in the Academic Journals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
