GlobalTutor uses Deskhero's AI capabilities to analyze previous support tickets, knowledge base articles, and uploaded training materials. This allows the AI to generate suggested replies for common tutor inquiries, reducing the time taken to respond to support requests.
The AI also improves the search results within the platform, enabling support staff to quickly find relevant information when dealing with more complex inquiries. This has improved the quality of support provided to tutors.
GlobalTutor also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest educational resources and research. This ensures that their support staff and tutors always have access to the most up-to-date information.
Additionally, the use of custom fields and structured data lists has allowed GlobalTutor to better categorize and prioritize support tickets. This has led to a more efficient support workflow and faster resolution times.
In conclusion, the use of Deskhero has enabled GlobalTutor to provide better support to their tutors, while also improving the efficiency of their support operations.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to improve the relevance of search results within the platform. This makes it easier for support staff to find the information they need.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to gather the latest information from relevant educational websites. This information is then added to the knowledge base.
* This article provides an example of how a fictive company in the Academic Programs and Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
