AccessGuard has a vast knowledge base, consisting of numerous articles, manuals, and policies. With Deskhero's AI capabilities, the company can automatically generate knowledge base articles from these resources. This not only saves time but also ensures that all relevant information is easily accessible to both the support team and customers.
Moreover, AccessGuard uses Deskhero's AI to manage tickets more efficiently. The system leverages OpenAI Embeddings from previous tickets to suggest relevant content and responses. This significantly reduces the time spent on each ticket, allowing the support team to handle more queries in less time.
Deskhero's AI also enhances the search functionality. By using OpenAI Embeddings from the knowledge base, uploaded files, and scraped website data, the platform can provide more accurate and relevant search results. This helps AccessGuard's customers find the information they need quickly and easily.
Furthermore, AccessGuard uses Deskhero's REST API to integrate the platform with their existing systems. This allows the company to automate various processes, further improving efficiency and reducing manual work.
Overall, Deskhero's advanced AI capabilities have enabled AccessGuard to provide better customer support, improve operational efficiency, and enhance customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest relevant content and responses. This helps to reduce the time spent on each ticket, allowing the support team to handle more queries in less time.
How does Deskhero's AI enhance the search functionality?
By using OpenAI Embeddings from the knowledge base, uploaded files, and scraped website data, Deskhero's AI can provide more accurate and relevant search results. This helps customers find the information they need quickly and easily.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This can help automate various processes, improving efficiency and reducing manual work.
* This article provides an example of how a fictive company in the Access control services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
