AccessPro uses Deskhero's AI capabilities to manage tickets more efficiently. The AI system analyzes previous tickets to suggest replies, reducing the time taken to handle customer queries.
The company also leverages Deskhero's custom fields feature to categorize tickets based on their nature and priority. This helps the support team to prioritize and resolve issues more effectively.
AccessPro uses Deskhero's website scraping feature to keep their knowledge base current. The AI system automatically updates the knowledge base with new information from the company's website.
With Deskhero's REST API, AccessPro has integrated the platform with their existing systems, leading to improved workflow and productivity within the customer support team.
In conclusion, Deskhero's advanced AI capabilities have helped AccessPro streamline their helpdesk services, resulting in improved customer satisfaction and loyalty.
How does Deskhero's AI system help manage tickets more efficiently?
Deskhero's AI system analyzes previous tickets to suggest replies, reducing the time taken to handle customer queries.
How does Deskhero's custom fields feature work?
Deskhero's custom fields feature allows you to categorize tickets based on their nature and priority. This helps the support team to prioritize and resolve issues more effectively.
How does Deskhero's website scraping feature update the knowledge base?
Deskhero's website scraping feature automatically updates the knowledge base with new information from your company's website.
* This article provides an example of how a fictive company in the Access Control Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
