SecureGates uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This enables the system to provide suggested replies to customer queries, significantly reducing the time taken to respond to tickets.
The company also utilizes Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI system scans SecureGates' website for any new information or updates and automatically adds them to the knowledge base.
SecureGates has also benefited from Deskhero's comprehensive search bar. The AI-enhanced search function uses OpenAI embeddings to find the most relevant content, making it easier for the support team to find the information they need to resolve customer issues.
The REST API provided by Deskhero allows SecureGates to integrate the platform with their existing systems. This seamless integration has led to improved efficiency and productivity within the customer support team.
Overall, Deskhero's advanced AI capabilities have enabled SecureGates to provide high-quality, efficient customer support, leading to increased customer satisfaction.
How does Deskhero's AI system improve response times?
Deskhero's AI system analyzes previous tickets and knowledge base articles to provide suggested replies to customer queries. This significantly reduces the time taken to respond to tickets.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature scans your website for any new information or updates and automatically adds them to the knowledge base.
How does Deskhero's AI-enhanced search function work?
Deskhero's AI-enhanced search function uses OpenAI embeddings to find the most relevant content, making it easier for the support team to find the information they need to resolve customer issues.
* This article provides an example of how a fictive company in the Access Control Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
