AccessGuard Solutions had a vast amount of data in the form of previous tickets, policy manuals, and technical guides. They used Deskhero to structure this data into a comprehensive knowledge base. The AI capabilities of Deskhero were used to generate articles from Word, PowerPoint, and PDF files, creating an easily searchable database for customer queries.
With Deskhero's AI capabilities, AccessGuard Solutions was able to leverage OpenAI Embeddings from previous tickets and knowledge base articles. This allowed the system to find relevant content and generate suggested replies, significantly reducing response times and improving customer satisfaction.
The AI also enhanced the search results within the knowledge base. When a customer or support agent searched for a term, the AI would use the embeddings to find the most relevant articles, making it easier to find the needed information.
AccessGuard Solutions also used Deskhero's custom fields and user groups features to tailor the platform to their specific needs. They created custom fields for specific types of tickets and set up user groups for different levels of support, ensuring that tickets were directed to the right people.
Overall, Deskhero's advanced AI capabilities have enabled AccessGuard Solutions to provide more efficient, accurate support to their customers. The AI-powered knowledge base has become a valuable resource for both customers and support agents.
How does Deskhero's AI improve the search function within the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to enhance search results. When a term is searched, the AI finds the most relevant articles based on these embeddings, making it easier to find the needed information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI handle complex technical queries?
Yes, Deskhero's AI is designed to handle complex queries. It uses the data from previous tickets, knowledge base articles, and uploaded files to find the most relevant information and generate accurate responses.
* This article provides an example of how a fictive company in the Access Control Systems & Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
