GateKeeper Innovations was looking for a way to personalize their customer support and provide quick, accurate responses to customer queries. They chose Deskhero for its advanced AI capabilities and robust helpdesk features.
Using Deskhero, GateKeeper Innovations was able to create user groups for different types of customers. The AI capabilities of Deskhero were used to understand the needs of each user group and provide personalized support.
Deskhero's AI also helped GateKeeper Innovations to provide quick, accurate responses to customer queries. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
GateKeeper Innovations also used Deskhero's custom email domains feature to provide a professional, branded experience for their customers. This, combined with the personalized support provided by the AI, greatly enhanced the customer experience.
Overall, Deskhero's advanced AI capabilities have helped GateKeeper Innovations to provide a superior customer experience. The personalized support and quick, accurate responses have led to higher customer satisfaction and loyalty.
How does Deskhero's AI provide personalized support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the needs of each user group. Based on this understanding, it provides personalized support.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's custom email domains feature be used to provide a branded experience?
Yes, Deskhero's custom email domains feature can be used to provide a professional, branded experience for customers. This can enhance the customer experience and increase brand loyalty.
* This article provides an example of how a fictive company in the Access Control Systems & Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
