SecureEntry Systems had a high volume of customer support tickets and needed a way to manage them efficiently. They turned to Deskhero for its robust ticket management system and advanced AI capabilities.
Using Deskhero, SecureEntry Systems was able to structure their tickets into a Kanban board, making it easy to track the progress of each ticket. The AI capabilities of Deskhero were used to automate the ticket assignment process, ensuring that tickets were directed to the right support agents.
Deskhero's AI also helped SecureEntry Systems to provide quick, accurate responses to customer queries. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
SecureEntry Systems also used Deskhero's REST API to integrate the platform with their existing systems. This allowed them to streamline their customer support process and ensure a seamless experience for their customers.
Overall, Deskhero's advanced AI capabilities have helped SecureEntry Systems to streamline their ticket management process and provide better support to their customers.
How does Deskhero's AI automate the ticket assignment process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the nature of a new ticket. Based on this understanding, it assigns the ticket to the most appropriate support agent.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's REST API be integrated with other systems?
Yes, Deskhero's REST API can be integrated with other systems. This allows companies to streamline their customer support process and ensure a seamless experience for their customers.
* This article provides an example of how a fictive company in the Access Control Systems & Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
