Elevate Scaffold Services maintains an extensive knowledge base to assist customers with their inquiries. To ensure the content remains relevant and up-to-date, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate new knowledge base articles, ensuring the information provided to customers is always accurate and helpful.
The AI also enhances the search results on Elevate's knowledge base. When customers search for information, the AI uses the same embeddings to provide the most relevant articles, manuals, or policy documents. This feature has drastically reduced the number of support tickets, as customers can find the information they need quickly and easily.
Elevate also uses Deskhero's custom email domains feature to maintain a professional image in its customer communications. Combined with the AI's ability to suggest responses, this feature has significantly improved the productivity of Elevate's customer support team.
Furthermore, Elevate uses Deskhero's REST API to integrate the platform with other business systems. This integration allows the company to streamline its operations and provide a seamless customer service experience.
Overall, Deskhero's advanced AI capabilities have enabled Elevate Scaffold Services to enrich its knowledge base, leading to higher customer satisfaction and loyalty.
How does the AI generate new knowledge base articles?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate new knowledge base articles.
How does the AI enhance search results on the knowledge base?
When customers search for information, the AI uses the same embeddings to provide the most relevant articles, manuals, or policy documents.
How does Elevate use Deskhero's custom email domains feature?
Elevate uses Deskhero's custom email domains feature to maintain a professional image in its customer communications. This feature, combined with the AI's ability to suggest responses, has significantly improved the productivity of Elevate's customer support team.
* This article provides an example of how a fictive company in the Access Solutions for Scaffolds (e.g. Staircases, Ladders) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
