ClimbMax Access Solutions receives numerous customer inquiries and complaints daily. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time and improving customer satisfaction.
Deskhero's AI also improves the search results on ClimbMax's knowledge base. When customers search for information, the AI uses the same embeddings to provide the most relevant articles, manuals, or policy documents. This feature has drastically reduced the number of support tickets, as customers can find the information they need quickly and easily.
ClimbMax also uses Deskhero's user groups feature to assign tickets to the appropriate support teams. Combined with the AI's ability to suggest responses, this feature has significantly improved the productivity of ClimbMax's customer support team.
Furthermore, ClimbMax uses Deskhero's REST API to integrate the platform with other business systems. This integration allows the company to streamline its operations and provide a seamless customer service experience.
Overall, Deskhero's advanced AI capabilities have enabled ClimbMax Access Solutions to improve its ticket management system, leading to higher customer satisfaction and loyalty.
How does the AI suggest responses to customer inquiries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results on the knowledge base?
When customers search for information, the AI uses the same embeddings to provide the most relevant articles, manuals, or policy documents.
How does ClimbMax use Deskhero's user groups feature?
ClimbMax uses Deskhero's user groups feature to assign tickets to the appropriate support teams. This feature, combined with the AI's ability to suggest responses, has significantly improved the productivity of ClimbMax's customer support team.
* This article provides an example of how a fictive company in the Access Solutions for Scaffolds (e.g. Staircases, Ladders) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
