SkyHigh Scaffolding receives a high volume of customer inquiries daily, ranging from product specifications to installation procedures. The company uses Deskhero's advanced AI capabilities to handle these inquiries effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time and improving customer satisfaction.
The AI also enhances the search results on SkyHigh's knowledge base. When customers search for information, the AI uses the same embeddings to provide the most relevant articles, manuals, or policy documents. This feature has drastically reduced the number of support tickets, as customers can find the information they need quickly and easily.
Deskhero's custom fields and structured data lists allow SkyHigh to categorize and track customer inquiries effectively. This feature, combined with the AI's ability to suggest responses, has significantly increased the productivity of SkyHigh's customer support team.
SkyHigh also uses Deskhero's REST API to integrate the platform with other business systems. This integration allows the company to streamline its operations and provide a seamless customer service experience.
Overall, Deskhero's advanced AI capabilities have enabled SkyHigh Scaffolding to improve its customer service efficiency and accuracy, leading to higher customer satisfaction and loyalty.
How does the AI suggest responses to customer inquiries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results on the knowledge base?
When customers search for information, the AI uses the same embeddings to provide the most relevant articles, manuals, or policy documents.
How does SkyHigh use Deskhero's REST API?
SkyHigh uses Deskhero's REST API to integrate the platform with other business systems. This integration allows the company to streamline its operations and provide a seamless customer service experience.
* This article provides an example of how a fictive company in the Access Solutions for Scaffolds (e.g. Staircases, Ladders) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
