BarrierFree Innovations receives a wide variety of customer queries, from product inquiries to installation guidance. They use Deskhero's advanced AI capabilities to handle these queries effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then processed by OpenAI's ChatGPT to generate suggested replies, helping customer service representatives respond to queries more quickly and accurately. This has resulted in a significant improvement in customer satisfaction rates.
The AI-enhanced search results have also made it easier for the customer service team to find relevant information, further speeding up the resolution process. The use of user groups and custom email domains has helped in streamlining communication and ensuring that the right team handles each query.
The knowledge base feature of Deskhero has been invaluable in providing customers with immediate answers to common questions. The AI-generated articles, created from Word, PowerPoint, and PDF files, are comprehensive and easy to understand, reducing the number of tickets related to common issues.
Lastly, the REST API has enabled BarrierFree Innovations to integrate Deskhero with their existing systems, creating a seamless workflow that has improved overall efficiency.
How does Deskhero help in handling customer queries?
Deskhero's advanced AI capabilities generate suggested replies based on previous tickets and knowledge base articles. This helps customer service representatives respond to queries more quickly and accurately.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes it easier for the customer service team to find the information they need quickly.
What benefits does the REST API provide?
The REST API allows BarrierFree Innovations to integrate Deskhero with their existing systems, creating a seamless workflow that improves overall efficiency.
* This article provides an example of how a fictive company in the Accessibility installations and modifications for the disabled industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
