EasyAccess Technologies deals with a large volume of customer queries every day, from product specifications to troubleshooting. They use Deskhero's advanced AI capabilities to manage these queries effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time spent by customer service representatives on each ticket. This has led to faster response times and higher customer satisfaction.
The AI-enhanced search results have also made it easier for the customer service team to find relevant information quickly, further speeding up the resolution process. The use of tickets management and kanban board has helped in better tracking and managing customer queries.
The knowledge base feature of Deskhero has been crucial in providing customers with instant solutions to common problems. The AI-generated articles, created from Word, PowerPoint, and PDF files, are comprehensive and easy to understand, reducing the number of tickets related to common problems.
Finally, the REST API has allowed EasyAccess Technologies to integrate Deskhero with their existing systems, creating a seamless workflow that has improved overall productivity.
How has Deskhero improved response times?
Deskhero's advanced AI capabilities generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time spent by customer service representatives on each ticket, leading to faster response times.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes it easier for the customer service team to find the information they need quickly.
What benefits does the REST API provide?
The REST API allows EasyAccess Technologies to integrate Deskhero with their existing systems, creating a seamless workflow that improves overall productivity.
* This article provides an example of how a fictive company in the Accessibility installations and modifications for the disabled industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
