AcciCare has a large volume of customer queries daily. They use Deskhero's ticket management feature to efficiently organize and manage these queries. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and other uploaded files. This significantly reduces the time spent by customer support agents on each ticket.
The custom fields feature of Deskhero allows AcciCare to categorize and prioritize tickets based on their urgency and complexity. This ensures that high-priority tickets are addressed promptly.
AcciCare also uses Deskhero's knowledge base feature to provide self-service options to customers. The AI capabilities of Deskhero generate knowledge base articles from various sources such as Word, PowerPoint, and PDF files. This helps AcciCare keep their knowledge base up-to-date with the latest information.
Deskhero's website scraping feature is used by AcciCare to gather relevant information from various online sources. This information is used to enhance the AI's understanding of the context and provide more accurate suggestions.
Finally, AcciCare uses Deskhero's comprehensive search bar to quickly find relevant information. The AI capabilities of Deskhero enhance the search results by analyzing the query and providing the most relevant results.
How does Deskhero's AI capabilities improve the efficiency of AcciCare's customer support?
Deskhero's AI capabilities analyze the content of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and other uploaded files. This reduces the time spent by customer support agents on each ticket, thereby improving efficiency.
How does AcciCare use Deskhero's custom fields feature?
AcciCare uses the custom fields feature of Deskhero to categorize and prioritize tickets based on their urgency and complexity. This ensures that high-priority tickets are addressed promptly.
How does AcciCare use Deskhero's website scraping feature?
AcciCare uses Deskhero's website scraping feature to gather relevant information from various online sources. This information is used to enhance the AI's understanding of the context and provide more accurate suggestions.
* This article provides an example of how a fictive company in the Accident and disability insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
