SecureLife receives a plethora of customer queries daily. They use Deskhero's ticket management feature to efficiently organize and manage these queries. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and other uploaded files. This significantly reduces the time spent by customer support agents on each ticket and improves customer satisfaction.
The custom fields feature of Deskhero allows SecureLife to categorize and prioritize tickets based on their urgency and complexity. This ensures that high-priority tickets are addressed promptly, enhancing customer satisfaction.
SecureLife also uses Deskhero's knowledge base feature to provide self-service options to customers. The AI capabilities of Deskhero generate knowledge base articles from various sources such as Word, PowerPoint, and PDF files. This helps SecureLife keep their knowledge base up-to-date with the latest information and provides customers with instant answers to their queries.
Deskhero's website scraping feature is used by SecureLife to gather relevant information from various online sources. This information is used to enhance the AI's understanding of the context and provide more accurate suggestions.
Finally, SecureLife uses Deskhero's comprehensive search bar to quickly find relevant information. The AI capabilities of Deskhero enhance the search results by analyzing the query and providing the most relevant results.
How does Deskhero's AI capabilities improve customer engagement at SecureLife?
Deskhero's AI capabilities analyze the content of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and other uploaded files. This significantly reduces the time spent by customer support agents on each ticket and improves customer satisfaction.
How does SecureLife use Deskhero's custom fields feature?
SecureLife uses the custom fields feature of Deskhero to categorize and prioritize tickets based on their urgency and complexity. This ensures that high-priority tickets are addressed promptly, enhancing customer satisfaction.
How does SecureLife use Deskhero's website scraping feature?
SecureLife uses Deskhero's website scraping feature to gather relevant information from various online sources. This information is used to enhance the AI's understanding of the context and provide more accurate suggestions.
* This article provides an example of how a fictive company in the Accident and disability insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
