SafeGuard Insurance receives numerous claims daily, which are managed using Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of each claim and suggest appropriate actions based on previous similar claims, policies, manuals, and other relevant documents.
The custom fields feature of Deskhero enables SafeGuard to categorize claims based on their type, complexity, and urgency. This helps in prioritizing and processing the claims efficiently.
SafeGuard uses Deskhero's knowledge base feature to assist their claims processors. The AI capabilities of Deskhero generate knowledge base articles from various sources like Word, PowerPoint, and PDF files, providing the claims processors with all the necessary information at their fingertips.
Using Deskhero's website scraping feature, SafeGuard gathers relevant information from various online sources. This information enhances the AI's understanding of the context, enabling it to provide more accurate suggestions.
Lastly, SafeGuard uses Deskhero's comprehensive search bar to quickly find relevant information. The AI capabilities of Deskhero enhance the search results by analyzing the query and providing the most relevant results.
How does Deskhero's AI capabilities help in claims processing at SafeGuard?
Deskhero's AI capabilities analyze the content of each claim and suggest appropriate actions based on previous similar claims, policies, manuals, and other relevant documents. This automates parts of the claims processing, reducing manual effort and increasing accuracy.
How does SafeGuard use Deskhero's custom fields feature?
SafeGuard uses the custom fields feature of Deskhero to categorize claims based on their type, complexity, and urgency. This helps in prioritizing and processing the claims efficiently.
How does SafeGuard use Deskhero's website scraping feature?
SafeGuard uses Deskhero's website scraping feature to gather relevant information from various online sources. This information enhances the AI's understanding of the context, enabling it to provide more accurate suggestions.
* This article provides an example of how a fictive company in the Accident and disability insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
