AcciCare Reinsurance, a prominent player in the Accident & Health Reinsurance industry, was struggling with managing the increasing volume of customer queries. The company decided to implement Deskhero's advanced AI capabilities to enhance its customer support services.
Using Deskhero, AcciCare Reinsurance was able to leverage AI to analyze previous tickets, knowledge base articles, and other relevant data. This analysis was used to generate OpenAI Embeddings, which helped in finding relevant content for customer queries.
The identified content was then processed through OpenAI's ChatGPT to generate suggested replies. This significantly reduced the time taken to respond to customer queries, thereby improving the efficiency of the customer support team.
AcciCare Reinsurance also utilized Deskhero's AI-enhanced search bar, which allowed the customer support team to quickly find relevant information from the vast amount of data available. This greatly improved the efficiency of the team and resulted in improved customer satisfaction.
By leveraging Deskhero's AI capabilities, AcciCare Reinsurance has been able to significantly improve the efficiency of its customer support services and enhance customer satisfaction.
How does Deskhero's AI capabilities help in handling high volumes of customer queries?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This reduces the time taken to respond to customer queries, thereby allowing the customer support team to handle higher volumes of queries.
How does Deskhero ensure the relevance of the generated replies?
The replies are generated based on the analysis of relevant data, ensuring that they are accurate and relevant to the customer's query.
How does Deskhero's AI-enhanced search bar contribute to customer satisfaction?
The AI-enhanced search bar allows the customer support team to quickly find relevant information, thereby reducing the response time and improving customer satisfaction.
* This article provides an example of how a fictive company in the Accident & Health Reinsurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
