SafeGuard Accident Assurance uses Deskhero's AI capabilities to provide quick and accurate responses to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only improves the efficiency of the support team but also ensures that customers receive accurate and consistent information.
SafeGuard also uses Deskhero's AI to enhance search results. The AI uses structured data lists and custom fields to provide comprehensive search results, enabling the support team to find relevant information quickly and accurately.
SafeGuard has integrated Deskhero's REST API into their system, allowing them to automate various tasks such as ticket creation, updates, and notifications. This automation has significantly reduced the manual workload of the support team, enabling them to focus more on providing excellent customer service.
Deskhero's knowledge base feature is used by SafeGuard to create a centralized repository of information. The AI capabilities of Deskhero automatically generate knowledge base articles from various sources, making it easier for the support team to access and share information with customers.
Finally, SafeGuard uses Deskhero's user groups feature to categorize their support team based on expertise and roles. This categorization helps in assigning tickets to the most suitable team member, ensuring faster resolution of customer queries.
How does Deskhero's AI capabilities help in providing quick and accurate responses?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies. This not only improves the efficiency of the support team but also ensures that customers receive accurate and consistent information.
How does Deskhero enhance search results?
Deskhero's AI uses structured data lists and custom fields to provide comprehensive search results. This enables the support team to find relevant information quickly and accurately.
How does SafeGuard use Deskhero's REST API?
SafeGuard has integrated Deskhero's REST API into their system to automate various tasks such as ticket creation, updates, and notifications. This reduces the manual workload of the support team, enabling them to focus more on providing excellent customer service.
* This article provides an example of how a fictive company in the Accident Insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
