SecureLife Accident Insurance uses Deskhero's AI capabilities to manage their customer support tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time and improving the efficiency of the support team.
The company also utilizes Deskhero's AI for enhancing search results. The AI uses the structured data lists and custom fields to provide comprehensive search results, making it easier for the support team to find relevant information quickly.
SecureLife has also integrated Deskhero's REST API into their system, allowing them to automate various tasks such as ticket creation, updates, and notifications. This integration has significantly reduced the manual workload of the support team, enabling them to focus more on resolving complex customer queries.
Deskhero's knowledge base feature is used by SecureLife to create a centralized repository of information. The AI capabilities of Deskhero automatically generate knowledge base articles from word, powerpoint, pdf files, reducing the time and effort required to maintain the knowledge base.
Finally, SecureLife uses Deskhero's user groups feature to categorize their support team based on expertise and roles. This categorization helps in assigning tickets to the most suitable team member, ensuring faster resolution of customer queries.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, reducing the response time and improving the efficiency of the support team.
How does Deskhero enhance search results?
Deskhero's AI uses structured data lists and custom fields to provide comprehensive search results. This makes it easier for the support team to find relevant information quickly.
How does SecureLife use Deskhero's REST API?
SecureLife has integrated Deskhero's REST API into their system to automate various tasks such as ticket creation, updates, and notifications. This reduces the manual workload of the support team, enabling them to focus more on resolving complex customer queries.
* This article provides an example of how a fictive company in the Accident Insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
