ProAccount Solutions receives numerous client queries daily regarding their financial statements, tax filings, and other accounting services. The company uses Deskhero's ticket management feature to organize these inquiries efficiently. However, the real game-changer is the platform's advanced AI capabilities. Leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero generates suggested replies for the support team, significantly reducing response time.
With the help of Deskhero's AI, ProAccount Solutions has been able to automate a significant portion of their customer support. The AI analyses the content of incoming tickets and matches them with relevant content from the knowledge base, previous tickets, and even scraped website data. This not only speeds up the process but also ensures that the responses are accurate and consistent.
Deskhero's AI also enhances the search results within the platform. When the support team needs to find specific information to assist a client, the AI uses the OpenAI Embeddings to deliver the most relevant results, saving valuable time and effort.
The custom fields feature of Deskhero allows ProAccount Solutions to categorize tickets based on their unique business needs. This, combined with the AI's ability to suggest responses, has greatly improved the efficiency of their customer support.
Overall, Deskhero's advanced AI capabilities have enabled ProAccount Solutions to provide faster, more accurate customer support, leading to higher client satisfaction and retention rates.
How does Deskhero's AI suggest responses to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested responses. It analyses the content of the incoming ticket and matches it with relevant content to suggest a suitable reply.
How does Deskhero's AI enhance search results?
When you search for specific information within Deskhero, the AI uses OpenAI Embeddings to deliver the most relevant results. It considers content from previous tickets, knowledge base articles, and uploaded files to improve the accuracy of the search results.
Can Deskhero's AI handle complex accounting queries?
Yes, Deskhero's AI is designed to handle complex queries. It uses a vast amount of data from previous tickets, knowledge base articles, and uploaded files to generate accurate and detailed responses.
* This article provides an example of how a fictive company in the Accountants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
