AccountAce was struggling with managing a high volume of customer queries and complaints. They decided to implement Deskhero to manage their customer support tickets effectively. The AI-powered ticket management system helped them prioritize and categorize tickets based on urgency and topic, reducing response times and improving customer satisfaction.
The AI capabilities of Deskhero also played a significant role in enhancing the search results within their knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, the AI could find relevant content quickly and efficiently. This feature reduced the time spent by support agents on searching for information and increased their productivity.
Deskhero's AI also generated suggested replies for the support agents. These suggestions were based on the analysis of previous tickets and the knowledge base, reducing the time taken to draft responses and improving the quality of the responses. This feature significantly reduced the workload of the support agents and allowed them to focus on more complex issues.
AccountAce also utilized Deskhero's custom fields and user groups features to organize their customer data better. This organization made it easier for the support agents to understand the customer's context and provide personalized support.
Overall, Deskhero's advanced AI capabilities have transformed AccountAce's customer support operations, making them more efficient and effective.
How does Deskhero's AI improve the search results in the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to enhance the search results. This feature allows the AI to find relevant content quickly and efficiently, reducing the time spent by support agents on searching for information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on the analysis of previous tickets and the knowledge base. This feature reduces the time taken to draft responses and improves the quality of the responses.
How does AccountAce use Deskhero's custom fields and user groups features?
AccountAce uses Deskhero's custom fields and user groups features to organize their customer data. This organization makes it easier for the support agents to understand the customer's context and provide personalized support.
* This article provides an example of how a fictive company in the Accounting, Auditing, & Bookkeeping Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
