AccountingAce receives a large volume of customer queries every day. By using Deskhero's AI capabilities, they are able to manage these queries more efficiently. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies, significantly reducing the time spent on each ticket.
Deskhero's custom fields and structured data lists allow AccountingAce to categorize and prioritize tickets based on their urgency and complexity. This helps them manage their workload more effectively and ensures that all customers receive timely responses.
AccountingAce also uses Deskhero's AI-powered search bar to quickly find relevant information from their knowledge base, uploaded files like policies or manuals, and scraped website data. This not only improves the quality of their responses but also reduces the time spent on each ticket.
With Deskhero, AccountingAce can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature saves them a lot of time and ensures that their knowledge base is always up-to-date.
Finally, AccountingAce uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is synchronized across different platforms, improving the efficiency of their operations.
How does Deskhero's AI assist in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This significantly reduces the time spent on each ticket and improves the quality of responses.
Can Deskhero generate knowledge base articles from uploaded files?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature saves time and ensures that your knowledge base is always up-to-date.
Is it possible to integrate Deskhero with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This ensures that all customer data is synchronized across different platforms.
* This article provides an example of how a fictive company in the Accounting & Bookkeeping Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
