BookkeepBuddy, being a small firm, has a limited number of staff members who are often overwhelmed with customer queries. Deskhero's AI capabilities help them manage these queries more efficiently by suggesting replies based on OpenAI Embeddings from previous tickets and knowledge base articles.
Deskhero's AI also enhances the search results in their knowledge base. This allows BookkeepBuddy's customers to find relevant information quickly and easily, reducing the number of support tickets and freeing up the staff to focus on more complex issues.
BookkeepBuddy frequently updates their policies and procedures. With Deskhero, they can simply upload these updates in Word, PowerPoint, or PDF format and the platform will automatically generate new knowledge base articles. This not only saves time but also ensures that their knowledge base is always up-to-date.
Deskhero's website scraping feature allows BookkeepBuddy to gather relevant information from various online sources. This information is then used to enhance their knowledge base and improve their SEO ranking.
Finally, by using Deskhero's REST API, BookkeepBuddy is able to integrate the platform with their existing systems. This ensures that all customer data is synchronized across different platforms and improves the overall efficiency of their operations.
How does Deskhero's AI improve the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to enhance the search results. This allows customers to find relevant information quickly and easily.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows you to gather relevant information from various online sources. This information can be used to enhance your knowledge base and improve your SEO ranking.
How does Deskhero's REST API improve operations?
Deskhero's REST API allows you to integrate the platform with your existing systems. This ensures that all customer data is synchronized across different platforms and improves the overall efficiency of your operations.
* This article provides an example of how a fictive company in the Accounting & Bookkeeping Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
