FinanceGuru Advisors offers a wide range of financial advisory services, resulting in a high volume of customer queries. They use Deskhero's ticket management system to handle these queries efficiently. Deskhero's advanced AI capabilities suggest replies based on previous tickets and knowledge base articles, reducing the response time and improving the quality of responses.
The firm uses Deskhero's custom fields and structured data lists to categorize and manage their customer interactions. This allows them to track and analyze their customer support performance over time. The AI-enhanced search bar helps their support team find relevant information quickly, further improving their efficiency.
FinanceGuru Advisors maintains a comprehensive knowledge base using Deskhero. This includes articles generated from Word, PowerPoint, PDF files, and scraped website data. Deskhero's AI capabilities leverage this information to provide accurate and relevant responses to customer queries, reducing the workload on their support team.
By integrating Deskhero with their existing systems through the REST API, FinanceGuru Advisors has improved their workflow and data exchange. The AI capabilities of Deskhero analyze this data to provide valuable insights, aiding in decision-making.
In summary, Deskhero's advanced AI capabilities have significantly enhanced FinanceGuru Advisors' customer support process. The platform's powerful features and user-friendly interface make it an essential tool for their business.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles. This reduces the time spent on crafting responses, thereby improving response time.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes searching for information quick and efficient.
How does Deskhero's AI capabilities help in decision-making?
Deskhero's AI capabilities analyze data from various sources to identify trends and patterns. These insights can be used for strategic decision-making.
* This article provides an example of how a fictive company in the Accounting Consultancy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
