Summit Accounting Services has a large customer base, which leads to a high volume of support tickets. Deskhero's AI capabilities help Summit manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets to suggest solutions to new tickets, reducing the time taken to resolve issues and improving customer satisfaction.
The AI-powered comprehensive search bar in Deskhero has significantly improved the efficiency of Summit's helpdesk team. The search bar uses AI to enhance search results, making it easier for the team to find relevant information quickly.
Summit also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. The scraped data is processed by Deskhero's AI to generate new knowledge base articles, ensuring that the helpdesk team always has the most current information at their fingertips.
Deskhero's AI capabilities leverage OpenAI Embeddings from Summit's vast resources of articles, policies, manuals, and presentations to generate suggested replies to customer queries. This not only speeds up the response time but also ensures that the information provided is accurate and relevant.
Overall, Deskhero's AI capabilities have enabled Summit Accounting Services to provide superior helpdesk services while reducing the workload on their team.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest solutions to new tickets, reducing the resolution time.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses AI to improve search results, making it easier to find relevant information quickly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from your knowledge base, uploaded files, and scraped website data to generate suggested replies to customer queries.
* This article provides an example of how a fictive company in the Accounting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
