SmartTax Solutions was struggling with handling a large number of customer queries during the tax season. They needed a robust solution to manage the influx of tickets, categorize them, and provide quick and accurate responses.
Deskhero's AI capabilities enabled SmartTax Solutions to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. The AI system used this data to find relevant content and generate suggested replies using OpenAI's ChatGPT, significantly reducing the time taken to respond to customer queries.
The platform's comprehensive search bar, powered by AI, made it easier for the support team to find relevant information and resolve issues faster. The AI system also helped in managing and organizing tickets on the kanban board, ensuring no ticket was missed and improving the overall efficiency of the support team.
Deskhero's custom fields and user groups features allowed SmartTax Solutions to tailor their support services based on the specific needs of different customer segments. This resulted in improved customer satisfaction and loyalty.
By integrating Deskhero's REST API, SmartTax Solutions was able to seamlessly connect the platform with their existing systems, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI system improve response time?
Deskhero's AI system uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero help in managing and organizing tickets?
Deskhero's AI system helps in categorizing tickets on the kanban board, ensuring no ticket is missed and improving the overall efficiency of the support team.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enhancing the efficiency of customer support operations.
* This article provides an example of how a fictive company in the Accounting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
