AccountsPro Ltd. receives a large number of customer queries daily regarding account management, payment tracking, and invoice discrepancies. To manage these efficiently, they use Deskhero's AI capabilities. The AI analyzes previous tickets and knowledge base articles to suggest relevant replies, reducing response time and improving customer satisfaction.
Deskhero's AI also enhances the search results within the platform. When AccountsPro's support agents search for specific information, the AI uses OpenAI embeddings from uploaded files like policies, manuals, presentations, and scraped website data to provide the most relevant content. This feature has significantly reduced the time spent by agents on searching for information.
The custom fields feature of Deskhero allows AccountsPro to tailor the platform to their specific needs. They can create custom fields for specific client information, payment statuses, and more. This customization, combined with the AI's ability to understand and use this structured data, has made their support operations more efficient and personalized.
AccountsPro also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration, along with the AI's ability to learn from the data across all these systems, has improved the overall efficiency of their operations.
Overall, Deskhero's advanced AI capabilities have transformed AccountsPro's customer support operations. They have seen significant improvements in response times, customer satisfaction, and operational efficiency.
How does Deskhero's AI improve the efficiency of AccountsPro's support operations?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, reducing response time. It also enhances search results, providing the most relevant content based on OpenAI embeddings from various sources.
How does AccountsPro customize Deskhero to their specific needs?
AccountsPro uses Deskhero's custom fields feature to tailor the platform to their needs. They can create custom fields for specific client information, payment statuses, and more.
How does Deskhero's REST API benefit AccountsPro?
Deskhero's REST API allows AccountsPro to integrate the platform with their existing systems. This seamless integration, along with the AI's ability to learn from the data across all these systems, improves the overall efficiency of their operations.
* This article provides an example of how a fictive company in the Accounts Receivable/Payable Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
