InvoiceMaster Inc. deals with a high volume of customer queries related to invoice generation, payment tracking, and account management. To handle these effectively, they utilize Deskhero's advanced AI capabilities. The AI analyzes previous tickets and knowledge base articles to suggest accurate and relevant replies, improving response times and customer satisfaction.
The AI also enhances the search functionality within Deskhero. When InvoiceMaster's support agents need specific information, the AI uses OpenAI embeddings from various sources like uploaded files and scraped website data to provide the most relevant results. This feature has greatly reduced the time agents spend searching for information.
Through Deskhero's custom fields feature, InvoiceMaster can tailor the platform to their unique needs. They can create custom fields for specific invoice details, payment statuses, and more. The AI's ability to understand and utilize this structured data has made their helpdesk services more efficient and personalized.
InvoiceMaster also uses Deskhero's REST API to integrate the platform with their existing systems. This integration, combined with the AI's ability to learn from the data across all these systems, has improved the overall efficiency of their operations.
Overall, Deskhero's AI capabilities have revolutionized InvoiceMaster's helpdesk services. They have experienced significant improvements in response times, customer satisfaction, and operational efficiency.
How does Deskhero's AI improve the efficiency of InvoiceMaster's helpdesk services?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, improving response times. It also enhances search results, providing the most relevant content based on OpenAI embeddings from various sources.
How does InvoiceMaster customize Deskhero to their specific needs?
InvoiceMaster uses Deskhero's custom fields feature to tailor the platform to their needs. They can create custom fields for specific invoice details, payment statuses, and more.
How does Deskhero's REST API benefit InvoiceMaster?
Deskhero's REST API allows InvoiceMaster to integrate the platform with their existing systems. This seamless integration, along with the AI's ability to learn from the data across all these systems, improves the overall efficiency of their operations.
* This article provides an example of how a fictive company in the Accounts Receivable/Payable Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
