WoodWorks Innovations deals with a large number of customer queries daily. With Deskhero's AI capabilities, the company can quickly generate suggested replies based on previous tickets and other relevant data. This has significantly reduced the time spent by customer service reps on each ticket, improving overall productivity.
The company also uses Deskhero's AI-enhanced search bar to quickly find relevant information. This has been particularly useful when dealing with complex or technical queries that require detailed responses.
Deskhero's website scraping feature has allowed WoodWorks to keep its knowledge base up-to-date with the latest industry trends and practices. This ensures that the customer service reps are always equipped with the most recent and relevant information.
Using Deskhero's custom fields and structured data lists, WoodWorks can effectively organize and manage customer queries. The company can categorize tickets based on various parameters, making it easier to track and resolve them.
Overall, Deskhero's advanced AI capabilities have significantly improved WoodWorks Innovations' customer support operations, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. These embeddings are used to find relevant content, which is sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's search bar work?
Deskhero's search bar uses advanced AI to analyze the content of tickets, knowledge base articles, uploaded files, and scraped website data. This analysis is used to enhance the search results, making it easier to find relevant information.
How does Deskhero help in organizing customer queries?
Deskhero provides features like custom fields and structured data lists that help in categorizing and managing customer queries. This makes it easier to track and resolve tickets.
* This article provides an example of how a fictive company in the Accurate Timber Cutting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
