BookBridge uses Deskhero's structured data lists and custom fields to manage the complex data associated with library materials. The custom email domains feature allows them to maintain effective communication with a variety of vendors and suppliers.
Deskhero's tickets management and kanban board features enable BookBridge to track the status of each acquisition request, from the initial order to the receipt and cataloguing of materials.
The knowledge base feature of Deskhero is utilized to store and organize all necessary information about the materials, including details from word, powerpoint, pdf files. This information is further enriched by the website scraping feature, which extracts relevant data from vendors' websites and other online sources.
Deskhero's comprehensive search bar, powered by advanced AI capabilities, allows BookBridge to swiftly find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This significantly reduces the time spent on searching for information and enhances the efficiency of the cataloguing process.
Lastly, the REST API of Deskhero allows BookBridge to integrate the platform with their existing library management system, ensuring a smooth workflow.
How does Deskhero's AI capabilities improve the search process?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses ChatGPT to generate suggested replies, enhancing search results and making the search process faster and more efficient.
Can Deskhero integrate with our existing library management system?
Yes, Deskhero's REST API allows it to integrate with your existing systems, ensuring a smooth workflow.
How does Deskhero manage communication with vendors and suppliers?
Deskhero's custom email domains feature allows you to communicate efficiently with vendors and suppliers directly from the platform.
* This article provides an example of how a fictive company in the Acquisition and cataloguing of library materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
