AssetFlow is often inundated with complex queries related to asset acquisition and disposition. To manage these effectively, they use Deskhero's ticket management system. The system leverages AI to categorize and prioritize tickets based on urgency and complexity, ensuring that critical issues are addressed promptly.
With Deskhero's custom fields and structured data lists, AssetFlow can easily organize and manage customer data. The AI-powered search bar allows the team to quickly retrieve relevant information, significantly reducing response times.
Deskhero's AI capabilities also extend to its knowledge base. By using AI to generate articles from uploaded files like policies, manuals, and presentations, AssetFlow can provide comprehensive, up-to-date information to their customers. This not only improves customer satisfaction but also reduces the workload on their support team.
AssetFlow also utilizes Deskhero's website scraping feature. The AI extracts useful information from various web sources, which is then used to enhance the knowledge base and improve the accuracy of the suggested replies generated by ChatGPT.
Finally, AssetFlow uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero uses OpenAI Embeddings to analyze the content of the tickets. Based on this analysis, it categorizes and prioritizes them according to their urgency and complexity.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates knowledge base articles from uploaded files like policies, manuals, and presentations. It also uses website scraping to extract useful information from the web, which is then added to the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
* This article provides an example of how a fictive company in the Acquisition & Disposition of Assets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
