ProAssociates United manages a vast amount of data from various sources such as member inquiries, policy documents, and website content. Previously, the association struggled with efficiently managing and utilizing this data for member support. The introduction of Deskhero and its AI capabilities has revolutionized their support services.
With Deskhero, ProAssociates United can now automatically generate knowledge base articles from their existing Word, PowerPoint, and PDF files. The AI capability also scrapes their website for relevant information, creating a comprehensive and easily accessible knowledge base.
Deskhero's AI also enhances the ticket management system. By analyzing previous tickets and the knowledge base, the AI suggests replies to new inquiries, significantly reducing response times and improving member satisfaction.
The advanced search bar powered by AI helps members find relevant information quickly and accurately. It uses OpenAI embeddings from various data sources to provide enhanced search results.
Lastly, the REST API allows ProAssociates United to integrate Deskhero with their existing systems, ensuring seamless data flow and improved efficiency.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI analyzes previous tickets and the knowledge base to suggest replies to new inquiries. This reduces response times and improves member satisfaction.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems for seamless data flow.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI embeddings from various data sources to provide enhanced search results, helping members find relevant information quickly and accurately.
* This article provides an example of how a fictive company in the Activities of professional associations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
