HealthcareProfessionals Alliance manages a large amount of data including member inquiries, policy documents, and website content. They needed a solution to manage this data efficiently and utilize it to improve member support. Deskhero's advanced AI capabilities provided the perfect solution.
With Deskhero, the alliance can automatically generate knowledge base articles from their existing Word, PowerPoint, and PDF files. The AI capability also scrapes their website for relevant information, creating a comprehensive and easily accessible knowledge base.
Deskhero's AI enhances the ticket management system by analyzing previous tickets and the knowledge base to suggest replies to new inquiries. This significantly reduces response times and improves member satisfaction.
The advanced search bar powered by AI provides members with quick and accurate search results. It uses OpenAI embeddings from various data sources to provide enhanced search results.
Lastly, the REST API allows HealthcareProfessionals Alliance to integrate Deskhero with their existing systems, ensuring seamless data flow and improved efficiency.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI analyzes previous tickets and the knowledge base to suggest replies to new inquiries. This reduces response times and improves member satisfaction.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems for seamless data flow.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI embeddings from various data sources to provide enhanced search results, helping members find relevant information quickly and accurately.
* This article provides an example of how a fictive company in the Activities of professional associations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
