Sacred Heart Monastery, with its large community of monks and numerous visitors, faced challenges in managing their administrative tasks and providing support. They turned to Deskhero to streamline their operations.
Deskhero's structured data lists and custom fields have helped the monastery organize their information efficiently. The ticket management system allows them to handle queries and requests from both the monastic community and visitors.
The advanced AI capabilities of Deskhero have been particularly beneficial. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to queries. This has significantly reduced the time taken to respond to queries and improved the overall efficiency of the monastery's administration.
The monastery also uses Deskhero's knowledge base feature to create a repository of spiritual teachings and resources. The AI capabilities of the platform enable them to generate articles from Word, PowerPoint, and PDF files, making it easy to share these resources with the community and visitors.
Finally, the REST API of Deskhero has allowed the monastery to integrate the platform with their existing systems, creating a seamless workflow. The comprehensive search bar makes it easy for members and visitors to find the information they need.
How does the AI suggest replies to queries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can we use our own email domain for communication?
Yes, Deskhero supports custom email domains, allowing you to maintain your brand identity in your communication.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Activities of religious organizations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
