LaborLink represents workers from various sectors across the country. With such a diverse membership, the union was struggling to manage its member communication effectively. LaborLink decided to implement Deskhero to improve its helpdesk services.
Deskhero's structured data lists and custom fields allowed LaborLink to organize its member information effectively. The platform's ticket management system helped the union track and resolve member queries in a timely manner.
The AI capabilities of Deskhero played a crucial role in improving LaborLink's communication with its members. The AI could generate knowledge base articles from Word, PowerPoint, and PDF files, as well as scrape data from the union's website. This ensured that the union's knowledge base was always up-to-date and comprehensive.
Deskhero's AI also enhanced the platform's search functionality. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI could find relevant content quickly and accurately. This feature was particularly useful in generating suggested replies for common queries, which improved the efficiency of the helpdesk team.
By implementing Deskhero, LaborLink has significantly improved its member communication. The union can now handle more queries in less time, leading to higher member satisfaction.
How has Deskhero improved LaborLink's member communication?
Deskhero has improved LaborLink's member communication by organizing member information effectively, tracking and resolving member queries in a timely manner, and enhancing the search functionality. Its AI capabilities have also ensured that the union's knowledge base is always up-to-date and comprehensive.
What AI capabilities does Deskhero offer?
Deskhero's AI capabilities include generating knowledge base articles from various file types, scraping data from websites, enhancing search results using OpenAI Embeddings, and generating suggested replies for common queries.
How has Deskhero's AI improved the efficiency of LaborLink's helpdesk team?
The AI has reduced the time spent on manual data entry and searching for relevant content. It also generates suggested replies for common queries, allowing the team to handle more queries in less time.
* This article provides an example of how a fictive company in the Activities of trade unions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
