ActuAssure receives hundreds of customer queries daily, ranging from policy details to claim procedures. With Deskhero's advanced AI capabilities, the company can automatically generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This not only reduces the response time but also ensures the consistency and accuracy of the information provided.
With Deskhero's website scraping feature, ActuAssure can easily update their knowledge base with the latest information from their website. This ensures that the AI has the most up-to-date information when generating suggested replies.
The comprehensive search bar powered by OpenAI Embeddings helps ActuAssure's support staff to quickly find relevant content from the vast amount of data. This significantly reduces the time spent on searching for information and allows the staff to focus more on resolving customer issues.
Deskhero's REST API allows ActuAssure to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed in one place, improving the overall efficiency of the customer support operations.
By leveraging Deskhero's advanced AI capabilities, ActuAssure has been able to improve their customer satisfaction rates while reducing the workload of their support staff.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. It also takes into account the latest information scraped from the website.
How does the comprehensive search bar work?
The comprehensive search bar uses OpenAI Embeddings to find relevant content from the vast amount of data. It enhances search results, making it easier for support staff to find the information they need.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero's REST API allows for seamless integration with your existing systems. This ensures that all customer interactions are tracked and managed in one place.
* This article provides an example of how a fictive company in the Actuarial Services for Insurance and Pension Funding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
