PensionPro has a vast amount of information in the form of policies, manuals, and presentations. With Deskhero, they can easily convert these files into knowledge base articles. The AI capabilities of Deskhero ensure that these articles are easily searchable and can be used to generate suggested replies.
With the website scraping feature, PensionPro can automatically update their knowledge base with the latest information from their website. This ensures that the AI has the most current information when generating suggested replies or enhancing search results.
The advanced AI capabilities of Deskhero also help PensionPro to manage their tickets efficiently. The AI uses OpenAI Embeddings from previous tickets to find relevant content and generate suggested replies. This reduces the response time and improves the accuracy of the information provided.
Deskhero's REST API allows PensionPro to integrate the platform with their existing systems. This ensures that all customer interactions are tracked and managed in one place, improving the overall efficiency of their operations.
By using Deskhero's advanced AI capabilities, PensionPro has been able to improve their knowledge management and provide better customer support.
How does Deskhero convert files into knowledge base articles?
Deskhero uses advanced AI to convert word, powerpoint, and pdf files into knowledge base articles. These articles are then indexed and made searchable for easy access.
How does the website scraping feature work?
Deskhero's website scraping feature automatically extracts the latest information from your website and updates the knowledge base. This ensures that the AI has the most current information when generating suggested replies or enhancing search results.
How does Deskhero's AI manage tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets to find relevant content and generate suggested replies. This not only reduces the response time but also improves the accuracy of the information provided.
* This article provides an example of how a fictive company in the Actuarial Services for Insurance and Pension Funding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
