InsureAct receives a large number of customer queries and requests daily. With Deskhero's advanced AI capabilities, they can manage these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets to find relevant content and generate suggested replies. This not only reduces the response time but also ensures the consistency and accuracy of the information provided.
Deskhero's website scraping feature allows InsureAct to keep their knowledge base updated with the latest information from their website. This ensures that the AI has the most up-to-date information when generating suggested replies or enhancing search results.
The comprehensive search bar powered by OpenAI Embeddings helps InsureAct's support staff to quickly find relevant content from the vast amount of data. This significantly reduces the time spent on searching for information and allows the staff to focus more on resolving customer issues.
Deskhero's REST API allows InsureAct to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed in one place, improving the overall efficiency of their operations.
By leveraging Deskhero's advanced AI capabilities, InsureAct has been able to streamline their operations and provide better customer support.
How does Deskhero's AI manage tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets to find relevant content and generate suggested replies. This not only reduces the response time but also ensures the consistency and accuracy of the information provided.
How does the website scraping feature work?
Deskhero's website scraping feature automatically extracts the latest information from your website and updates the knowledge base. This ensures that the AI has the most current information when generating suggested replies or enhancing search results.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero's REST API allows for seamless integration with your existing systems. This ensures that all customer interactions are tracked and managed in one place.
* This article provides an example of how a fictive company in the Actuarial Services for Insurance and Pension Funding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
