PensionGuard deals with a diverse range of customer queries, from fund performance to withdrawal procedures. To manage these efficiently, they use Deskhero's ticket management system. The system categorizes and prioritizes tickets, allowing PensionGuard to address urgent and complex queries promptly.
Deskhero's AI capabilities enable PensionGuard to provide quick and consistent responses to common queries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded documents to generate suggested replies. This has significantly reduced the response time, leading to improved customer satisfaction.
The AI also enhances PensionGuard's search functionality. When a query is raised, the AI scans through the company's resources to find relevant content. This not only speeds up the resolution process but also ensures that customers receive accurate and comprehensive information.
PensionGuard uses Deskhero's website scraping feature to stay updated on pension regulations and market trends. The AI scrapes data from specified websites and updates the knowledge base accordingly. This ensures that the customer support team is always equipped with the latest information.
By leveraging Deskhero's REST API, PensionGuard has been able to integrate these features into their existing systems seamlessly. This has resulted in a more efficient helpdesk operation and a better customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded documents to generate suggested replies. It identifies patterns and commonalities in these sources to provide accurate and consistent responses.
How does Deskhero's AI enhance the search functionality?
When a query is raised, Deskhero's AI scans through the company's resources to find relevant content. This not only speeds up the resolution process but also ensures that customers receive accurate and comprehensive information.
How does Deskhero's website scraping feature work?
Deskhero's AI can be programmed to scrape data from specified websites. It then updates the knowledge base with this information, ensuring that the customer support team always has the most current information.
* This article provides an example of how a fictive company in the Actuarial Services for Insurance Companies and Pension Funds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
