ActuAssist was facing challenges in managing the large volume of customer queries and support tickets. The complexity of actuarial services often led to complex queries that required significant time and expertise to resolve. This resulted in slow response times and decreased customer satisfaction.
With Deskhero, ActuAssist was able to structure and manage their customer queries more effectively. The platform's ticket management and kanban board features allowed for efficient tracking and resolution of customer issues. The custom fields and user groups helped in categorizing and assigning the tickets to the right teams.
Deskhero's advanced AI capabilities played a crucial role in improving ActuAssist's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to suggest relevant replies to customer queries. This significantly reduced the time taken to respond to customers and improved the quality of responses.
The AI also enhanced the search results in the knowledge base, making it easier for customers to find relevant information. This not only improved customer satisfaction but also reduced the load on the customer support team.
Overall, Deskhero's AI capabilities have transformed ActuAssist's customer support, making it more efficient and customer-friendly.
How has Deskhero improved ActuAssist's response time?
Deskhero's AI capabilities suggest relevant replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This has significantly reduced the time taken to respond to customers.
How does Deskhero enhance the search results in the knowledge base?
Deskhero uses advanced AI to improve the search results in the knowledge base. It uses OpenAI Embeddings from various resources to find the most relevant information for each search query.
How has Deskhero helped in managing customer queries at ActuAssist?
Deskhero's structured data lists, custom fields, and user groups have helped in categorizing and assigning the tickets to the right teams. Its ticket management and kanban board features have made tracking and resolution of customer issues more efficient.
* This article provides an example of how a fictive company in the Actuarial services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
