RiskResolve has an extensive knowledge base, including policies, manuals, presentations, and other resources. Managing this knowledge base was a challenge, as it was difficult for customer support representatives to find relevant information quickly.
The company turned to Deskhero for a solution. Deskhero's advanced AI capabilities leverage OpenAI Embeddings from the knowledge base and other resources to find relevant content quickly and efficiently.
The AI also enhances the functionality of Deskhero's comprehensive search bar, making it easier for customer support representatives to find the information they need. This feature is particularly useful when dealing with complex actuarial queries that require in-depth knowledge and understanding.
Furthermore, the AI uses the information from the knowledge base to generate suggested replies to customer queries. This not only improves the response times but also increases the accuracy of the responses.
Overall, Deskhero's AI capabilities have made it easier for RiskResolve to manage its knowledge base and provide prompt and accurate responses to customer queries.
How does Deskhero's AI capabilities help RiskResolve manage its knowledge base?
Deskhero's AI capabilities leverage OpenAI Embeddings from the knowledge base and other resources to find relevant content quickly and efficiently. This makes it easier for customer support representatives to find the information they need.
How does Deskhero improve the functionality of the search bar?
The AI in Deskhero enhances the functionality of the comprehensive search bar, making it easier to find relevant information from the knowledge base and other resources.
How does Deskhero's AI capabilities improve the accuracy of RiskResolve's customer support responses?
The AI uses the information from the knowledge base to generate suggested replies to customer queries. This ensures that the responses are not only prompt but also accurate.
* This article provides an example of how a fictive company in the Actuarial services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
