PensionPlanPro was struggling with a high volume of customer queries and complaints. The firm needed a solution that could help them manage these queries efficiently and accurately.
They turned to Deskhero, a SaaS platform designed for customer support and helpdesk services. Deskhero's advanced AI capabilities were particularly useful for PensionPlanPro. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content quickly and efficiently.
The AI also uses this information to generate suggested replies, which significantly reduces the time spent by customer service representatives on each ticket. This not only improves the response times but also increases the accuracy of the responses.
Furthermore, Deskhero's comprehensive search bar, enhanced by AI capabilities, makes it easier for the customer service team to find relevant information. This feature is especially useful when dealing with complex pension plan queries that require in-depth knowledge and understanding.
Overall, Deskhero's AI capabilities have helped PensionPlanPro improve the efficiency of its customer support operations, leading to higher customer satisfaction rates.
How does Deskhero's AI capabilities improve PensionPlanPro's response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time spent by customer service representatives on each ticket, thereby improving response times.
How does Deskhero enhance the accuracy of PensionPlanPro's customer support responses?
The AI in Deskhero uses embeddings from previous tickets and other resources to suggest accurate responses to customer queries. This ensures that the responses are not only prompt but also accurate.
How does Deskhero's AI capabilities contribute to operational efficiency at PensionPlanPro?
By automating the process of finding relevant content and suggesting replies, Deskhero's AI capabilities free up the customer service team's time, allowing them to focus on more complex tasks. This leads to improved operational efficiency.
* This article provides an example of how a fictive company in the Actuarial services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
