PensionPlanPro was struggling with managing the high volume of customer queries and providing timely responses. The complexity of pension plans often led to complex queries that required significant time and expertise to resolve.
Deskhero's advanced AI capabilities provided a solution to these challenges. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and various resources, Deskhero was able to suggest relevant replies to customer queries. This significantly reduced the time taken to respond to customers and improved the quality of responses.
The AI also enhanced the search results in the knowledge base, making it easier for customers to find relevant information. This not only improved customer satisfaction but also reduced the load on the customer support team.
Deskhero's ticket management and kanban board features allowed for efficient tracking and resolution of customer issues. The custom fields and user groups helped in categorizing and assigning the tickets to the right teams.
Overall, Deskhero's AI capabilities have transformed PensionPlanPro's customer support, making it more efficient and customer-friendly.
How has Deskhero improved PensionPlanPro's response time?
Deskhero's AI capabilities suggest relevant replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This has significantly reduced the time taken to respond to customers.
How does Deskhero enhance the search results in the knowledge base?
Deskhero uses advanced AI to improve the search results in the knowledge base. It uses OpenAI Embeddings from various resources to find the most relevant information for each search query.
How has Deskhero helped in managing customer queries at PensionPlanPro?
Deskhero's structured data lists, custom fields, and user groups have helped in categorizing and assigning the tickets to the right teams. Its ticket management and kanban board features have made tracking and resolution of customer issues more efficient.
* This article provides an example of how a fictive company in the Actuarial services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
