ActuAlliance was facing challenges in managing a high volume of customer queries and complaints. The company needed a solution that could help them respond to these queries promptly and accurately. They turned to Deskhero, a SaaS platform designed for customer support and helpdesk services.
Deskhero's advanced AI capabilities were particularly useful for ActuAlliance. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helped the company find relevant content quickly and efficiently.
The AI also used this information to generate suggested replies, which significantly reduced the time spent by customer service representatives on each ticket. This not only improved the response times but also increased the accuracy of the responses.
Furthermore, Deskhero's comprehensive search bar enhanced by AI capabilities made it easier for the customer service team to find relevant information. This feature was especially useful when dealing with complex actuarial queries that required in-depth knowledge and understanding.
Overall, Deskhero's AI capabilities helped ActuAlliance streamline its customer support operations, leading to higher customer satisfaction rates and improved operational efficiency.
How did Deskhero's AI capabilities improve ActuAlliance's response times?
Deskhero's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduced the time spent by customer service representatives on each ticket, thereby improving response times.
How did Deskhero enhance the accuracy of ActuAlliance's customer support responses?
The AI in Deskhero used embeddings from previous tickets and other resources to suggest accurate responses to customer queries. This ensured that the responses were not only prompt but also accurate.
How did Deskhero's AI capabilities contribute to operational efficiency at ActuAlliance?
By automating the process of finding relevant content and suggesting replies, Deskhero's AI capabilities freed up the customer service team's time, allowing them to focus on more complex tasks. This led to improved operational efficiency.
* This article provides an example of how a fictive company in the Actuarial services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
