AcuHeal uses Deskhero's ticket management system to handle all customer inquiries, complaints, and feedback. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets. This has drastically reduced the time spent by support staff on each ticket, improving efficiency and customer satisfaction.
The custom fields feature allows AcuHeal to categorize tickets based on various parameters like the type of issue, the urgency level, and the customer's preferred time for a callback. This structured data is then used by the AI to prioritize responses, ensuring that urgent issues are addressed promptly.
AcuHeal also leverages Deskhero's knowledge base feature. The AI capabilities analyze uploaded files like policies, manuals, and presentations, and scraped website data to generate relevant knowledge base articles. These articles serve as a self-help resource for customers, reducing the load on the support team.
The comprehensive search bar powered by AI helps AcuHeal's support team quickly find relevant information from the knowledge base, previous tickets, or uploaded files. This has significantly reduced the time taken to resolve complex issues.
Finally, AcuHeal uses the REST API to integrate Deskhero with their existing systems. This seamless integration ensures that all customer interactions are tracked and analyzed by the AI for continuous improvement of the support process.
How does Deskhero's AI improve the ticket handling process?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. It also uses structured data from custom fields to prioritize responses, ensuring that urgent issues are addressed promptly.
How does the AI-powered search bar work?
The AI-powered search bar analyzes all available data, including the knowledge base, previous tickets, and uploaded files, to provide relevant search results. This helps the support team quickly find the information they need to resolve issues.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This ensures that all customer interactions are tracked and analyzed for continuous improvement of the support process.
* This article provides an example of how a fictive company in the Acupuncture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
