AcuSupply uses Deskhero's ticket management system to handle all customer inquiries about their products. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets. This has significantly reduced the time taken to respond to customer inquiries.
The custom fields feature allows AcuSupply to categorize tickets based on various parameters like the type of product, the issue, and the customer's location. This structured data is then used by the AI to prioritize responses and suggest relevant solutions.
AcuSupply also uses Deskhero's knowledge base feature. The AI capabilities analyze uploaded files like product manuals and specifications, and scraped website data to generate relevant knowledge base articles. These articles serve as a self-help resource for customers, reducing the load on the support team.
The comprehensive search bar powered by AI helps AcuSupply's support team quickly find relevant information from the knowledge base, previous tickets, or uploaded files. This has significantly reduced the time taken to resolve customer issues.
Finally, AcuSupply uses the REST API to integrate Deskhero with their e-commerce platform. This seamless integration ensures that all customer interactions are tracked and analyzed by the AI for continuous improvement of the customer service process.
How does Deskhero's AI improve the customer service process?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. It also uses structured data from custom fields to prioritize responses and suggest relevant solutions. This improves the speed and accuracy of the customer service process.
How does the AI-powered search bar help the support team?
The AI-powered search bar analyzes all available data, including the knowledge base, previous tickets, and uploaded files, to provide relevant search results. This helps the support team quickly find the information they need to resolve customer issues.
Can Deskhero be integrated with an e-commerce platform?
Yes, Deskhero provides a REST API that allows it to be integrated with an e-commerce platform. This ensures that all customer interactions are tracked and analyzed for continuous improvement of the customer service process.
* This article provides an example of how a fictive company in the Acupuncture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
