BannerBoost deals with a large volume of customer queries every day. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of these tickets and suggest appropriate responses based on previous tickets and knowledge base articles. This has drastically reduced the resolution time for each ticket.
The AI-enhanced search bar in Deskhero has been instrumental in providing accurate solutions to customer queries. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to deliver the most relevant search results.
BannerBoost uses the custom fields feature of Deskhero to classify and prioritize tickets. The AI capabilities of Deskhero predict the urgency and complexity of incoming tickets, helping the support team to prioritize their tasks effectively.
BannerBoost has integrated Deskhero with their existing systems using the platform's REST API. This has resulted in a seamless workflow, improving the overall operational efficiency.
Deskhero's AI-powered knowledge base has been a valuable resource for BannerBoost. The AI generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website, keeping the knowledge base up-to-date with minimal effort.
How does Deskhero's AI assist in managing tickets?
Deskhero's AI analyzes the content of incoming tickets and suggests appropriate responses based on previous tickets and knowledge base articles.
How does the AI-enhanced search bar work in Deskhero?
The AI-enhanced search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to deliver the most relevant search results.
How does Deskhero's AI-powered knowledge base stay updated?
Deskhero's AI generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website, keeping the knowledge base up-to-date with minimal effort.
* This article provides an example of how a fictive company in the Ad network services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
